Upload a profile picture and where it appears

Area: Account and access · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • The avatar menu, Team & Rollen, assignees or your booking page only show your initials on a coloured background.
  • Guests see initials instead of your picture on the booking page and in the confirmation mail.
  • A picture you just uploaded does not appear in another tab yet.
  • Claude answers „A profile picture belongs to a person“.

Cause

  • You have not uploaded a profile picture yet; without one X3 shows your initials everywhere. Before the update of 1 November 2026 there were no profile pictures.
  • Pages opened before the upload show the new picture after a reload.
  • A picture always belongs to a person: an API key has no person and cannot set one. Claude needs the connection with your X3 account (OAuth).
  • Who sees it: the members of your organizations (Growth Intelligence, Sales Engine, X3 Konto, X3 App) and, when you host a booking link, the guests on that booking page, its embed and the appointment mails. Nobody else ever gets the picture's address.

How to fix it

1. Upload a profile picture

  • In the dashboard: X3 Konto › Profil › Profilbild › Bild hochladen
  • With Claude (MCP): profile_avatar_set {"url":"https://example.com/my-portrait.jpg"}
  • Since the update of 1 November 2026.

PNG, JPEG, WebP or HEIC up to 5 MB. Choose the part inside the circle, zoom with the slider and save. X3 turns the picture upright, removes all metadata (place, camera, date) and stores it in several sizes. From the Sales Engine and Growth Intelligence the page is in the avatar menu › Profilbild ändern.

2. Check that it is saved

  • In the dashboard: X3 Konto › Profil
  • With Claude (MCP): auth_whoami

The picture appears next to your name at the top. REST: GET /v1/account/avatar lists the addresses of all sizes; an empty url means initials.

3. Reload open pages

  • In the dashboard: Browser › Page › Reload
  • With Claude (MCP): No MCP tool (reloading happens in the browser or the app, not through Claude)

The avatar menu, Team & Rollen, assignees, comments, meetings and the booking page show the picture after a reload. In the X3 App pull the view down.

4. Remove the profile picture

  • In the dashboard: X3 Konto › Profil › Profilbild › Entfernen
  • With Claude (MCP): profile_avatar_remove

X3 shows your initials again; the old addresses of the picture stop working.

How to tell it worked

  • Your picture appears in the avatar menu at the top right, in Team & Rollen and on your booking page next to your name.