#The Sales Engine is missing under „Verbundene CRMs“

Area: Sales Engine · Updated: 2 Nov 2026 · Auf Deutsch · All articles

#Symptoms

• Einstellungen › CRM shows no X3 Sales Engine, although new leads become contacts in the Sales Engine.
• The X3 Sales Engine card says „Nicht eingeschaltet“ or „Eingeschaltet, Projekt nicht verknüpft“.
• crm_connections_list answers salesEngine.connected false.

#Cause

• Older versions only listed external CRMs connected through a sign-in (HubSpot, Pipedrive …). The Sales Engine needs no sign-in, so it was not shown, even while it took the leads over.
• The organization has not switched the Sales Engine on, or the project's „Leads automatisch als Kontakte übernehmen“ and „Lead-Status zurückmelden“ are both off.

#How to fix it

#1. See the Sales Engine as the project's CRM

• In the dashboard: Growth Intelligence › Einstellungen › CRM › Verbundene CRMs › X3 Sales Engine
• With Claude (MCP): crm_connections_list {"project":"my-company/website"}

salesEngine shows enabled, connected, handedOver, lastHandoverAt and backflow (handed-over leads on Termin, Kunde, Verloren, and the last status the Sales Engine reported back).

#2. Switch the Sales Engine on

• In the dashboard: Growth Intelligence › Einstellungen › CRM › X3 Sales Engine › Sales Engine einschalten
• With Claude (MCP): No MCP tool (the Sales Engine is a product of its own: the button opens its start, where owners and admins switch it on and everyone else asks them; Claude does it through the Sales Engine's own connector)

It stays on. Growth Intelligence shows the card as soon as the Sales Engine reports it switched on.

#3. Link the project

• In the dashboard: Growth Intelligence › Einstellungen › CRM › X3 Sales Engine › Projekt verknüpfen
• With Claude (MCP): No MCP tool (the link settings („Leads automatisch als Kontakte übernehmen“, „Lead-Status zurückmelden“) are the Sales Engine's; the button opens them there)

#4. Check the organization's connections

• In the dashboard: X3 Konto › Verbindungen
• With Claude (MCP): connections_list {"org":"my-company","category":"crm"}

salesEngine lists the built-in CRM with the projects that hand leads over.

#How to tell it worked

• The card shows „Verbunden“, the number of handed-over leads and the last handover.
• crm_connections_list answers salesEngine.connected true.

Your own X3 Sales Engine is the first CRM of every Growth Intelligence project. It needs no sign-in: when the organization has it switched on and the project is linked, every new lead becomes a contact there, and meetings, status and won deals come back to Growth Intelligence when „Lead-Status zurückmelden“ is on. The card says truthfully how many leads went over and what came back so far.