Signed up through the Sales Engine, Growth Intelligence asks for the password

Area: Account and access · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • You signed up through the Sales Engine and open Growth Intelligence from a bookmark or its address. Instead of your cockpit you see „Willkommen zurück.“
  • Through the product switcher it works without a password, through the address directly it does not.

Cause

  • X3 Konto and Growth Intelligence live on two addresses with separate sign-ins in the browser. Before the update of 1 Nov 2026 only a link from X3 Konto or the product switcher handed the sign-in over; opening Growth Intelligence directly needed a new sign-in there.

How to fix it

1. Open Growth Intelligence directly

  • In the dashboard: Growth Intelligence › Cockpit
  • With Claude (MCP): No MCP tool (the hand-over of the sign-in runs only in the person's own browser (one-time code, 60 seconds))
  • Since the update of 1 Nov 2026.

Without a sign-in of its own, Growth Intelligence first asks X3 Konto in the same browser. Signed in there, you continue without a password; otherwise the sign-in shows.

2. After signing out Growth Intelligence asks again

  • In the dashboard: Growth Intelligence › Anmelden
  • With Claude (MCP): No MCP tool (after „Abmelden“ Growth Intelligence deliberately does not take the X3 Konto sign-in over on its own until you sign in again)

That way a shared computer does not sign you back in silently after you signed out.

3. Still asked? Allow cookies for both addresses

  • In the dashboard: Browser › Settings › Cookies
  • With Claude (MCP): No MCP tool (the hand-over needs one sign-in per address in the browser)

A private window that was closed in between no longer knows the X3 Konto sign-in.

How to tell it worked

  • Growth Intelligence opens your cockpit directly, without a sign-in page in between.

When Growth Intelligence does not know you yet but X3 Konto in the same browser does, Growth Intelligence takes the sign-in over with a one-time code. This happens at most once every two minutes and never right after signing out.