Switching products asks to sign in again or opens the wrong product

Area: Account and access · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • X3 Konto › Produkt wechseln › Growth Intelligence showed „Willkommen zurück.“ although you were signed in to X3 Konto.
  • „So löst Du das“ in the Sales Engine (mailbox, calendar) opened the article with the navigation of Growth Intelligence.
  • The product switcher of Growth Intelligence did not offer the Sales Engine to an owner whose organisation does not use it yet.

Cause

  • X3 Konto lives on its own address; before the update of 1 Nov 2026 it handed its sign-in only to the Sales Engine and took the one of Growth Intelligence over, not the other way round.
  • Help links of the Sales Engine pointed at the docs of Growth Intelligence instead of the neutral docs of X3 Konto.
  • The Sales Engine tile only showed for organisations that already use it.

How to fix it

1. Open Growth Intelligence from X3 Konto

  • In the dashboard: X3 Konto › Produkt wechseln › Growth Intelligence
  • With Claude (MCP): No MCP tool (the sign-in is handed over in the person's own browser only (one-time code, 60 seconds))
  • Since the update of 1 Nov 2026.

Signed in only to X3 Konto, Growth Intelligence takes that sign-in over without a password. Signing out in either place ends both.

2. Open the Sales Engine from Growth Intelligence

  • In the dashboard: Growth Intelligence › Produkt wechseln › Sales Engine
  • With Claude (MCP): No MCP tool (the Sales Engine is a product of its own with its own connector for Claude („X3 Sales Engine“, https://api.crm.x3growth.io/mcp))

Owners and admins see „Entdecken: Kontakte, Calling, Deals“ for an organisation without the Sales Engine; the Sales Engine opens with its start „Jetzt starten“. It is free.

3. Read a help article from the Sales Engine

  • In the dashboard: Sales Engine › Einstellungen › Verbindungen › So löst Du das
  • With Claude (MCP): kb_get {"id":"connection-expired"}

The article opens in the slim bar of X3 Konto, without the Growth Intelligence navigation.

How to tell it worked

  • Each product opens signed in after one sign-in in the same browser.
  • Help articles open without the Growth Intelligence frame.