The logo does not show in the X3 App

Area: X3 App · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • X3 App › Projekt wählen shows the initials next to the organisation and the project although a logo is set.
  • X3 App › Alle Projekte shows the initials on the project card.

Cause

  • Before the update of 1 Nov 2026 the X3 App showed initials only. The update reaches the app by itself the next time it starts.
  • The organisation or project has no logo yet, or the logo could not be loaded (then the app shows the initials instead of an empty tile).

How to fix it

1. Check that a logo is set

  • In the dashboard: X3 Konto › Organisationen
  • With Claude (MCP): No MCP tool (the organisation's logo is X3 Konto's; Growth Intelligence and the X3 App show it from there)

Without a logo X3 Konto shows the initials. Project logos are set by project admins (project_logo_set).

  • In the dashboard: X3 Konto › Organisationen › Logo
  • With Claude (MCP): org_logo_set {"org":"my-company","contentType":"image/png","data":"iVBORw0KGgo="}

PNG, JPEG, WebP or SVG up to 256 KB; owners and admins.

3. Load the update in the app

  • In the dashboard: X3 App › close it completely and open it again
  • With Claude (MCP): No MCP tool (the app loads its updates at the start; nothing to set)

Pull down in Projekt wählen or Alle Projekte to load the logos again.

How to tell it worked

  • The project switcher shows the organisation's logo next to its name and the project's logo in its row, on iPhone and iPad.