An SVG logo shows only as initials in the X3 App

Area: X3 App · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • On the web the logo sits next to the organisation, the X3 App shows two letters in the same place.
  • PNG logos of other organisations show in the app, only the SVG logo does not.

Cause

  • Before the update of 1 Nov 2026 the X3 App drew logos only as image files (PNG, JPEG, WebP). An SVG file could not be shown that way, and the app fell back to the initials.

How to fix it

1. Check that a logo is set and which format it has

  • In the dashboard: X3 Konto › Organisationen › Logo
  • With Claude (MCP): No MCP tool (the organisation's logo is X3 Konto's; Growth Intelligence and the X3 App show it from there)

Without a logo X3 Konto shows the initials. X3 Konto shows the format next to the logo.

2. Load the update in the app

  • In the dashboard: X3 App › close it fully and open it again
  • With Claude (MCP): No MCP tool (the app loads its updates at start; there is nothing to set)
  • Since the update of 1 Nov 2026.

The app now draws SVG logos itself, on iPhone and iPad. Pulling down in Projekt wählen or Alle Projekte reloads the logos.

3. Still initials? Upload the logo as PNG

  • In the dashboard: X3 Konto › Organisationen › Logo
  • With Claude (MCP): org_logo_set {"org":"my-company","contentType":"image/png","data":"iVBORw0KGgo="}

Some SVG files use fonts or embedded images that only a browser draws. A PNG of 256 × 256 pixels looks the same everywhere.

How to tell it worked

  • The project switcher, the portfolio, the live list and the notifications show the SVG logo instead of the initials.

The X3 App shows logos on a white tile. It draws PNG, JPEG and WebP as images and SVG with a renderer of its own. When neither can draw a file, the initials show instead of an empty tile.