Screenshots in the X3 App are black

Area: X3 App · Updated: 31 Oct 2026 · Auf Deutsch · All articles

Symptoms

  • A screenshot of a lead, a visit, a journey or the player is black (iPhone, iPad).
  • Android says the app does not allow screenshots.
  • Screen recordings show only black on these screens.

Cause

  • The switch „Bildschirmfotos sperren“ (Auf Seiten mit Personendaten) is on. It blocks capture on lead, visit, journey and player.
  • An app version before 30 Oct 2026: these screens were always blocked there.
  • The cover in the app switcher (the X3 image when switching apps) is intended and always stays.

How to fix it

1. Switch it off

  • In the dashboard: X3 App › avatar › Konto › Bildschirmfotos sperren (off)
  • With Claude (MCP): No MCP tool (the setting lives on the phone only, like the app lock; Claude and the dashboard cannot change it)

The switch is in the first group below „Mit Face ID sperren“ (or Touch ID). The change applies at once, also on an open screen.

2. Update the app

  • In the dashboard: X3 App › App Store or Google Play › X3 Growth Intelligence › Update
  • With Claude (MCP): No MCP tool (updates are installed from the phone's store)

How to tell it worked

  • A screenshot of a lead shows its content.
  • Konto shows „Bildschirmfotos sperren“ off.