#A link to X3 Konto › Verbindungen opens no connection

Area: Account and access · Updated: 1 Nov 2026 · Auf Deutsch · All articles

#Symptoms

• A link like /account/connections?org=…&connection=… shows the list, but no connection card opens.

#Cause

• The connection was disconnected. Disconnected connections are hidden unless „Getrennte anzeigen“ is on; until 1.11.2026 the link did not switch it on.

#How to fix it

#1. Open the link again

• In the dashboard: X3 Konto › Verbindungen
• With Claude (MCP): connection_status {"org":"meine-firma","connection_id":"… id from the link (connection=…)"}
• Since the update of 1.11.2026 the link adds „Getrennte anzeigen“ by itself and opens the card.

connection_status also answers for a disconnected connection: status revoked and the uses that stopped. Reconnect it where it was set up (manageUrl), the uses follow.

#How to tell it worked

• The card of the connection opens with the status „Getrennt“.

#Related articles

• A connection shows „Neu verbinden“ or „abgelaufen“
• The Sales Engine took no Instant Form leads after a Facebook page was connected again

A disconnected connection stays visible with „Getrennte anzeigen“, without its secret.