The Sales Engine took no Instant Form leads after a Facebook page was connected again

Area: Instant Forms · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • After „Trennen“ and connecting the page again in Growth Intelligence › Einstellungen › Instant Forms, its leads arrive in Growth Intelligence but no longer become Sales contacts.
  • Under Sales › Einstellungen › Verbindungen › Facebook-Lead-Formulare the page shows „Bestehende Verbindung verwenden“ again.
  • X3 Konto › Verbindungen › Getrennte anzeigen lists the page twice: once disconnected with the Sales use, once active without it.

Cause

  • Disconnecting a page removes it from X3; connecting it again creates a new connection. Until 1.11.2026 the uses people had added in X3 Konto (the Sales Engine's Instant Form leads) stayed on the old, disconnected connection, and the dialog in Growth Intelligence did not mention them.

How to fix it

1. Check where the page is used

  • In the dashboard: X3 Konto › Verbindungen › Facebook-Seite
  • With Claude (MCP): connections_list {"org":"meine-firma","category":"facebook_pages"}
  • Since the update of 1.11.2026 X3 carries the uses over by itself when the same page is connected again in the same organization.

„Genutzt in“ shows „Sales Engine · Instant-Form-Leads“ on the active page. If it is missing (a page connected again before the update), take the next step once.

2. Use the page in the Sales Engine again

  • In the dashboard: Sales › Einstellungen › Verbindungen › Facebook-Lead-Formulare › Bestehende Verbindung verwenden
  • With Claude (MCP): connection_uses_create {"org":"meine-firma","connection_id":"… id of the active page from connections_list","product":"sales","purpose":"instant_forms"}

Needs the Sales admin role. Leads that arrived in Growth Intelligence in the meantime stay there; from now on every lead of the page becomes a contact again. Nothing has to be connected again at Facebook.

3. Before disconnecting, read the warning

  • In the dashboard: Growth Intelligence › Einstellungen › Instant Forms › Seite › Trennen
  • With Claude (MCP): instant_forms_pages_list {"project":"mein-shop"}

Before „Ja, trennen“ the dialog names every other product and project that uses the page (otherUses over MCP). After disconnecting no lead of the page arrives there until you connect the same page again.

How to tell it worked

  • Under Sales › Einstellungen › Verbindungen the page shows „Die Sales Engine übernimmt die Leads“.
  • connection_uses_list with product sales shows the use on the active page.

A Facebook page is stored once in X3 and used by several products. Connecting the same page again in the same organization keeps every use; the warning in Growth Intelligence says which uses a disconnect stops.