Letters instead of app logos on connections

Area: Account and access · Updated: 2 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • Einstellungen › CRM, X3 Konto › Verbindungen or the Sales settings show tiles like „H“, „P“ or „S“ instead of the HubSpot, Pipedrive or Salesforce logo.
  • „Anderes CRM“ shows „…“.

Cause

  • Earlier versions drew the first letter of the app name. Every connection now shows the app's own mark, stored with X3 (no image is loaded from the vendor), „Anderes CRM“ a neutral symbol.
  • A tab opened before the update still shows the old page.

How to fix it

1. Reload the page

  • In the dashboard: Growth Intelligence › Einstellungen › CRM (or X3 Konto › Verbindungen) › reload in the browser
  • With Claude (MCP): No MCP tool (logos are part of the page, there is nothing to repair in the data)

2. Check that the connection itself is fine

  • In the dashboard: X3 Konto › Verbindungen
  • With Claude (MCP): connections_list {"org":"my-company"}

The logo never says anything about the state of a connection: status and missing permissions are in the list.

How to tell it worked

  • Every connection shows the logo of its app next to its name.

X3 shows the real logo of every app you connect: HubSpot, Pipedrive, Salesforce, Zoho CRM, Attio, Close, Meta, Google Ads, LinkedIn, TikTok, Search Console, Gmail, Outlook, the calendars, Slack, Zoom and mail servers. The marks are kept with X3 and used only to name the app. If you still see a letter, reload the page.