A second project asks to connect the CRM or Search Console again

Area: Account and access · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • Growth Intelligence › Einstellungen › CRM of a second project shows only „CRM verbinden“, although the same HubSpot or Pipedrive account works in another project.
  • Search Console of a second project asks for „Mit Google verbinden“ with the Google account another project already uses.

Cause

  • A CRM and Search Console were connected per project. The connection is now stored once at the organization and can be used in further projects without a new sign-in.

How to fix it

1. Use the existing connection

  • In the dashboard: Growth Intelligence › Einstellungen › CRM (or › Search Console) › Bestehende Verbindung verwenden › Verwenden
  • With Claude (MCP): connection_uses_create {"org":"meine-firma","connection_id":"…","product":"growth","purpose":"crm_sync","project_id":"…"}

connections_list with usable_for growth:crm_sync (or growth:search_console) shows the candidates. Search Console takes settings.siteUrl for the property right away, otherwise choose it on the settings page. The CRM's first sync starts at once.

2. No button „Verwenden“

  • In the dashboard: X3 Konto › Verbindungen
  • With Claude (MCP): connections_list {"org":"meine-firma","category":"crm"}

The row says why: the sign-in needs attention (reconnect it in the project it was connected in first), or you may not manage it there. Using it needs crm:write (CRM) or project:admin (Search Console) in both projects; ask an organization admin.

3. Set this project's own settings

  • In the dashboard: Growth Intelligence › Einstellungen › CRM › Felder, Regeln
  • With Claude (MCP): crm_mappings_update {"project":"…","connection":"…"}

Alias, field mapping, routing and pausing are per project. Search Console keeps a property and data per project.

How to tell it worked

  • The settings page shows the connection with „Verbindung aus dem Projekt …“ and the first sync.
  • X3 Konto › Verbindungen lists one connection with a use for each project.

Nothing has to be connected again: the account stays the one connection in X3 Konto, every project that uses it appears under „Genutzt in“. Reconnecting it once (in the project it was connected in) reaches every project.