The switcher shows other product icons than the browser tab, or the tile says only „Konto“
Area: Account and access · Updated: 2 Nov 2026 · Auf Deutsch · All articles
Symptoms
- In „Produkt wechseln“ the Sales Engine showed a different icon (a funnel in lime) than in the browser tab.
- The platform tile read only „Konto“, while the page, its title and shared links say „X3 Konto“.
Cause
- The product icons were drawn twice: once for the browser tabs and once for the switcher. The two sets had drifted apart, and the platform tile used a short name.
How to fix it
1. Reload the page once
- In the dashboard: Growth Intelligence, Sales Engine or X3 Konto › Produkt wechseln (after reloading the page once)
- With Claude (MCP): No MCP tool (the icons are part of the page; there is no setting and no data behind them)
- Since the update of 1 Nov 2026.
Growth Intelligence: the white X with three rising lime bars. Sales Engine: the white X with an orange handset. X3 Konto: a person, X3-Admin: a shield. All on the same black tile, in the tab and in the switcher; the current product has a ring in its colour.
2. An old icon in the browser tab or on the home screen
- In the dashboard: Browser › reload the page (on the phone: remove the shortcut from the home screen and add it again)
- With Claude (MCP): No MCP tool (the browser keeps a copy of the icon; only the browser can drop it)
The X3 App shows the same icons inside the app; its own app icon changes with the next app update from the store.
How to tell it worked
- Tab, switcher and sign-in page show the same logo for each product.
- The platform tile reads „X3 Konto“.