On the phone the product switcher shows only its last line
Area: Account and access · Updated: 1 Nov 2026 · Auf Deutsch · All articles
Symptoms
- On a phone (or a narrow browser window) „Produkt wechseln“ in Growth Intelligence or in X3 Konto showed only the line „Ein X3-Konto für alle Produkte“ at the top of the screen.
- The tiles Growth Intelligence, Sales Engine and Konto could not be reached, and the page behind was not dimmed.
- In the Sales Engine the same switcher opened correctly at the bottom of the screen.
Cause
- Below 760 px the switcher is a sheet at the bottom of the screen. The blurred header of Growth Intelligence and X3 Konto made the browser measure „the bottom“ at the header's lower edge instead of the screen's, so the sheet ended above the screen.
How to fix it
1. Reload the page once
- In the dashboard: Growth Intelligence or X3 Konto › Produkt wechseln (after reloading the page once)
- With Claude (MCP): No MCP tool (a display problem of the browser page; there is no setting and no data behind it)
- Since the update of 1 Nov 2026 the sheet sits at the bottom of the screen in every X3 product.
The sheet opens over a dimmed page; tap a product, the cross or beside the sheet to close it.
2. Switch product without the switcher
- In the dashboard: X3 Konto › Organisationen, or the address of the product (intelligence., sales., accounts.)
- With Claude (MCP): No MCP tool (switching product happens in the person's browser; Claude has one connection for every product)
Every product opens signed in with the same X3 account, without a second password.
How to tell it worked
- „Produkt wechseln“ opens a sheet at the bottom of the screen with every product you can use.
- A tap on a tile opens that product.