„Jetzt prüfen“ is missing in X3 Konto or connection_status with check answers forbidden

Area: Account and access · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • X3 Konto › Verbindungen shows no „Jetzt prüfen“ at a connection.
  • connection_status with check: true answers forbidden.

Cause

  • The check asks the provider live and stores its answer (for example „expired“) in the product. Only who may manage the connection does that: ad logins with ads:write, CRM with crm:write, otherwise admins of the project it was connected in; personal connections only their owner.
  • A CRM connection has no live check from X3 Konto; its status comes from the CRM sync.

How to fix it

1. Read the stored status

  • In the dashboard: X3 Konto › Verbindungen › Verbindung
  • With Claude (MCP): connection_status {"org":"meine-firma","connection_id":"… id from connections_list"}

Without check, X3 answers every member with the stored status, the uses and the missing permissions. connection.capabilities.check says whether you may check live.

2. Have it checked live

  • In the dashboard: X3 Konto › Verbindungen › Verbindung › Jetzt prüfen
  • With Claude (MCP): connection_status {"org":"meine-firma","connection_id":"… id from connections_list","check":true}

Ask a person with the right on the connection's project (shown under „verbunden von“) for the check, or for the fitting role under Team & Rollen.

How to tell it worked

  • Who may manage sees „Jetzt prüfen“ and gets the result right in the card.