X3 Konto offers no „Neu verbinden“ for an expired connection

Area: Account and access · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • X3 Konto › Verbindungen shows „In den CRM-Einstellungen neu verbinden“ at an expired CRM connection instead of „Neu verbinden“.
  • connections.reauthorize answers reconnect_in_product.
  • connection_status reports reauthorize.possible: false, connections_list capabilities.reauthorize: false.

Cause

  • A CRM needs its region or domain to reconnect, which only the project's CRM settings ask for. An own mail server needs its password in the Sales Engine.
  • An active ad or Search Console login has nothing to ask for again; „Neu verbinden“ appears once it expired.

How to fix it

1. See the connection and what works for it

  • In the dashboard: X3 Konto › Verbindungen › Verbindung
  • With Claude (MCP): connection_status {"org":"meine-firma","connection_id":"… id from connections_list"}

connection.manageUrl is the settings page where it is reconnected; connection.capabilities says what works in X3 Konto.

2. Reconnect in the product's settings

  • In the dashboard: X3 Konto › Verbindungen › Verbindung › In den CRM-Einstellungen neu verbinden
  • With Claude (MCP): No MCP tool (Signing in at the CRM happens in the browser with your own login; X3 never takes credentials through Claude)

Opens Growth Intelligence › Einstellungen › CRM of the project. Reconnect the same CRM account there; mappings, fields and the uses stay, nothing else has to be set up again.

How to tell it worked

  • X3 Konto › Verbindungen shows the connection as „Aktiv“ again.
  • connection_status reports connection.status: active.