The Sales Engine should take Instant Form leads, but no form of the page is switched on

Area: Instant Forms · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • Sales › Einstellungen › Verbindungen › Facebook-Lead-Formulare shows „0 aktive Formulare“ at the page and „Formulare in Growth Intelligence einschalten“ instead of „Bestehende Verbindung verwenden“.
  • connection_uses_create answers instant_forms_inactive.
  • X3 Konto › Verbindungen lists the page as „noch nicht genutzt“.

Cause

  • X3 fetches leads only for forms switched on in Growth Intelligence under Instant Forms. New forms start switched off.
  • A page without an active form is connected but delivers no lead. So X3 lets the Sales Engine use it only once at least one form is on.

How to fix it

1. See the page's active forms

  • In the dashboard: Sales › Einstellungen › Verbindungen › Facebook-Lead-Formulare
  • With Claude (MCP): connections_list {"org":"meine-firma","usable_for":"sales:instant_forms"}

activeForms counts the switched-on forms of each page.

2. Switch the form on in Growth Intelligence

  • In the dashboard: Growth Intelligence › Einstellungen › Instant Forms › Formular › Einschalten
  • With Claude (MCP): instant_forms_update {"project":"mein-shop","form_id":"7654321","patch":{"enabled":true,"backfillDays":90}}

Needs the admin role in the page's project. Older leads come with the form's backfill.

3. Use the existing connection in the Sales Engine

  • In the dashboard: Sales › Einstellungen › Verbindungen › Facebook-Lead-Formulare › Bestehende Verbindung verwenden
  • With Claude (MCP): connection_uses_create {"org":"meine-firma","connection_id":"… id from connections_list","product":"sales","purpose":"instant_forms"}

With settings.formIds only some of the active forms. A switched-off form in the choice is refused and named.

How to tell it worked

  • The page shows „1 aktives Formular“ (or more) and „Die Sales Engine übernimmt die Leads“.
  • The form's next lead appears in the Sales Engine as a contact.