A purchase does not trigger a push on the phone

Area: Notifications · Updated: 31 Oct 2026 · Auf Deutsch · All articles

Symptoms

  • A purchase shows up in X3 (Live, cockpit, leads) but the phone gets no notification „Neuer Kauf“.
  • Konto › Mitteilungen only lists „Neue Leads“, there is no row „Neue Käufe“.
  • New leads arrive as pushes, purchases do not.

Cause

  • Before the update of 31 Oct 2026 there was no push category for purchases: a purchase is not an inquiry, so it never triggered the lead push.
  • The rule „Neue Käufe“ is off for all projects or for this project.
  • X3 does not consider the project a shop: „Neue Käufe“ is offered only for projects in shop or mixed mode, or with at least one real purchase.
  • The phone gets no notifications at all (permission off, device not registered) or quiet hours hold them until the morning.

How to fix it

1. Look at the push rules

  • In the dashboard: Konto › Mitteilungen
  • With Claude (MCP): notifications_rules_list
  • The category „Neue Käufe“ and the MCP tool exist since the update of 31 Oct 2026. The tool needs a Claude connection signed in as a person (OAuth), not a project key.

In the X3 App: avatar › Konto › Mitteilungen. In the result projects[].categories shows which projects offer sale_new.

2. Switch on „Neue Käufe“

  • In the dashboard: Konto › Mitteilungen › Neue Leads › Neue Käufe
  • With Claude (MCP): notifications_rules_update {"project_id":null,"category":"sale_new","enabled":true}
  • Since the update of 31 Oct 2026.

Applies to all projects. For one project only: Für einzelne Projekte anpassen, over MCP with project_id.

3. Check the project mode

  • In the dashboard: Einstellungen › Projekt › Was passiert auf Deiner Website?
  • With Claude (MCP): project_get {"project":"my-shop"}

If settings.mode is leads, change it to shop or mixed (dashboard, or project_update_settings with {\"settings\": {\"mode\": \"shop\"}} after asking). The mode changes no data, only views and the reporting rule.

4. Test the device

  • In the dashboard: Konto › Mitteilungen › Geräte › Test senden
  • With Claude (MCP): No MCP tool (test notifications are sent from the X3 App or the dashboard to your own devices only)

If it says „Die Testmitteilung kam nicht an. Erlaube Mitteilungen und öffne die App noch einmal.“, the phone lacks the permission (see related articles).

How to tell it worked

  • Konto › Mitteilungen shows „Neue Käufe“ switched on and not switched off for the project.
  • The next purchase arrives as „Neuer Kauf“ with the amount (during quiet hours collected: „Während Deiner Ruhezeit kam 1 Kauf“).