A Facebook page with an own access token reports missing permissions
Area: Instant Forms · Updated: 1 Nov 2026 · Auf Deutsch · All articles
Symptoms
- X3 Konto › Verbindungen shows „Berechtigung fehlt“ (leads_retrieval, pages_show_list, pages_manage_metadata) at a page with „eigener Zugangsschlüssel“.
- „Bestehende Verbindung verwenden“ in the Sales Engine answers connection_scopes_missing although the page is connected in Growth Intelligence.
Cause
- A pasted access token does not tell X3 which permissions it has. X3 assumes them once a lead was read through the page, because that only works with these permissions.
- The page has not delivered a lead yet, for example because no form was switched on.
How to fix it
1. Switch a form on and wait for the first lead
- In the dashboard: Growth Intelligence › Einstellungen › Instant Forms › Formular › Einschalten
- With Claude (MCP):
instant_forms_update{"project":"mein-shop","form_id":"7654321","patch":{"enabled":true,"backfillDays":90}}
As soon as the first real lead was read through the page, the permissions count as granted. A simulated test lead does not count.
2. Or connect with Facebook
- In the dashboard: X3 Konto › Verbindungen › die Seite › Berechtigungen erneut anfragen
- With Claude (MCP): No MCP tool (Consent happens in the browser at Facebook with your own login; X3 never takes credentials through Claude)
Pick the same page in the Facebook dialog. Afterwards X3 knows the granted permissions; the connection and its uses stay.
3. Check
- In the dashboard: X3 Konto › Verbindungen › die Seite
- With Claude (MCP):
connection_status{"org":"meine-firma","connection_id":"… id from connections_list"}
reauthorize.missingScopes is empty once the evidence is there.
How to tell it worked
- The page no longer shows „Berechtigung fehlt“.
- „Bestehende Verbindung verwenden“ works in the Sales Engine.