Several sign-ins in the list have the same name

Area: Account and access · Updated: 1 Nov 2026 · Auf Deutsch · All articles

Symptoms

  • „Angemeldete Geräte und Verbindungen“ showed the same name several times (for example „Chrome auf macOS“), so it was unclear which one to sign out.
  • Sales Engine sign-ins showed a phone icon although they are not a phone.

Cause

  • Every browser sign-in is an entry of its own; the name only says browser and system, so several sign-ins with the same browser looked alike.

How to fix it

1. Tell the entries apart

  • In the dashboard: X3 Konto › Sicherheit › Angemeldete Geräte und Verbindungen
  • With Claude (MCP): account_sessions_list
  • Since the update of 1 Nov 2026.

Every entry shows the time of its sign-in on a second line under the name („seit 28.10.26, 09:14“); the question before „Abmelden“ names it too. Sort by „Zuletzt aktiv“, or show the column „Angemeldet seit“ under Spalten. Through MCP every entry has createdAt and lastActiveAt. Sales Engine sign-ins carry the Sales Engine icon.

2. Sign out the one you do not know

  • In the dashboard: X3 Konto › Sicherheit › Angemeldete Geräte und Verbindungen › Abmelden
  • With Claude (MCP): account_sessions_revoke {"id":"3f1c2b9e-5a7d-4c11-9e2a-0b6d7c8e9f01"}

Ends exactly that entry; the others keep working. „dieses Gerät“ marks the browser you are using.

How to tell it worked

  • Every entry in the list has a name of its own.
  • After „Abmelden“ only that entry is gone.