Troubleshooting

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• A connection shows „Neu verbinden“ or „abgelaufen“Ad accounts · Updated 31 Oct 2026An ad account or a destination shows „Verbindung abgelaufen · neu verbinden“, costs or reports stall. Reconnect; settings and data stay.
• Connecting an ad account asks for my password or answers 403Ad accounts · Updated 31 Oct 2026Connecting Meta, Google, LinkedIn or TikTok shows „Bitte bestätige mit Deinem Passwort“ or a 403. How to confirm, also without a password by e-mail link.
• Connecting an ad account hangs at „Konten werden geladen …“ or names the wrong platformAd accounts · Updated 3 Nov 2026The connect wizard from an older link says „Das passt gerade nicht zum gespeicherten Stand“, loads forever or shows Meta Ads for LinkedIn. Since 3.11.2026 it continues.
• Costs of other projects appear in my projectAd accounts · Updated 31 Oct 2026Several projects share one ad account and each shows every cost. Select the campaigns per project, take the account over into further projects.
• Leads from ads 0, but cost per lead is shownAd accounts · Updated 11 Nov 2026Leads from ad platform lead forms (e.g. Meta Instant Forms) have no website visit. X3 credits them directly to the ad the form names.
• Paid visits have no campaignAd accounts · Updated 2 Nov 2026Sources & campaigns shows paid visits without a campaign. X3 names the cause per group; much resolves itself, otherwise the URL suffix fixes it with one click.