Troubleshooting
Search for what you see, or paste the exact error message. Every article names the steps in the dashboard and the matching tool for Claude. Auf Deutsch
- „Jetzt prüfen“ is missing in X3 Konto or connection_status with check answers forbiddenOnly who may manage a connection runs the live check at the provider, because it writes the answer into the product. Every member still reads the connection.
- „Nutzung beenden“ answers last_use_disconnectsA shared CRM or Search Console connection is used by only one project any more. Stopping that use would disconnect the account, so it is done with Trennen.
- „Nutzung beenden“ is missing in X3 Konto or answers „forbidden“Stopping a use needs the right on that use's own project (or the Sales admin role). Since 1.11.2026 X3 Konto shows the button exactly where it works.
- A connection lacks a permission for a new useX3 says a permission is missing (connection_scopes_missing, „es fehlt: leads_retrieval“). Ask the provider again for the missing permission on the same connection, without connecting anew.
- A link to X3 Konto › Verbindungen opens no connectionA link (accountUrl from MCP, a product or a message) pointed to a connection that was disconnected meanwhile. Since 1.11.2026 X3 Konto opens it with the disconnected connections.
- A second project asks to connect the CRM or Search Console againThe CRM or Search Console is already connected in another project of the organization. Use the existing connection instead of signing in again; each project keeps its own settings.
- Claude cannot sign out a device: „This connection may only read“account_sessions_revoke answers that the connection may only read. Why a read-only Claude connection can only end itself, and how to sign out the device anyway.
- Letters instead of app logos on connectionsCRM, ad, calendar and mailbox connections show the real logo of each app. A single letter or a blank tile means an old page is still open.
- Logo is not acceptedUploading the logo of an organization or project fails with „Die Datei ist kein PNG“, „größer als 256 KB“ or „kein SVG-Bild“, or the logo stays the initials. Use a matching file type and size.
- On the phone the product switcher shows only its last lineAt phone width „Produkt wechseln“ showed only its last line at the top of the screen, without the product tiles. Since 1 Nov 2026 the sheet opens at the bottom.
- Picture shows no preview or „Speichern“ does nothingAfter choosing a picture (profile, logo, favicon) there is no preview, or „Speichern“ seems to do nothing. Since 3 Nov 2026 every picture opens the cropper.
- Profile picture is rejectedUploading the profile picture fails with „larger than 5 MB“, „not a PNG, JPEG, WebP or HEIC picture“, „smaller than 64 × 64 pixels“ or „cannot be read“. Pick a matching file.
- Project cannot be moved to another organization„In andere Organisation verschieben“ is missing, the organization is not offered or the move is blocked. What it means and how to go on.
- Several sign-ins in the list have the same nameX3 Konto › Sicherheit listed several entries „Chrome auf macOS“ that could not be told apart. Since the update of 1 Nov 2026 entries with the same name carry their sign-in time.
- Sign out a device, the X3 App or a Claude connectionAn unknown or lost device is still signed in, or a single browser, the X3 App, the Sales Engine or Claude should lose access without signing out everywhere.
- Signed in to X3 Konto, Growth Intelligence asks for the password againAfter signing in directly on X3 Konto (bookmark, sign-in page without a destination), opening Growth Intelligence showed its sign-in once more.
- Signed up through the Sales Engine, Growth Intelligence asks for the passwordSomeone signed in only to X3 Konto (for example after signing up through the Sales Engine) who opened Growth Intelligence directly landed on its sign-in.
- Switching products asks to sign in again or opens the wrong productGrowth Intelligence asked for the password after X3 Konto, or a help link of the Sales Engine opened Growth Intelligence. How X3 hands the sign-in over.
- The sign-in time in the list of devices is cut offIn X3 Konto › Sicherheit the time that tells same-named sign-ins apart was cut off with the name („Chrome auf macOS · s…“). Since 1 Nov 2026 it has a line of its own.
- The switcher shows other product icons than the browser tab, or the tile says only „Konto“Growth Intelligence and the Sales Engine show their product logo everywhere, and the platform tile is called „X3 Konto“. Fixed on 1 Nov 2026.
- Upload a profile picture and where it appearsOnly initials appear next to your name, or you want to know who sees your profile picture. Upload, crop or remove it under X3 Konto › Profil.
- Where is „Überall abmelden“, and which device list is the right one?X3 Konto › Sicherheit showed „Angemeldete Geräte“ twice, the X3 App had two nearly identical rows. Now each place has one list with a clear name.
- X3 Konto offers no „Neu verbinden“ for an expired connectionA CRM connection (or an own mail server) expired, but X3 Konto › Verbindungen offers no „Neu verbinden“. It is reconnected in the product's settings; the link leads straight there.
- X3 Konto shows „+2 weitere Nutzungen“ instead of every useIn X3 Konto › Verbindungen the column „Genutzt in“ lists at most two lines per connection. Every use of a connection is in its card and in connection_uses_list.
- X3 says „Keine Berechtigung“ or a tool is forbiddenA page, a button or a Claude tool says „Keine Berechtigung“, „Nicht freigegeben“ or `insufficient_scope`. Check role, key and Claude connection.