Troubleshooting

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• An SVG logo shows only as initials in the X3 AppX3 App · Updated 1 Nov 2026The organisation's or project's logo is an SVG file. The web shows it, but the X3 App showed the initials in the project switcher, the portfolio and the lists.
• Live in the X3 App flickers or the page is greyX3 App · Updated 3 Nov 2026In the X3 App, Live shows the visitor's page mostly grey; single areas appear and vanish again. Since the app update of 3 Nov 2026 the page image stays.
• Screenshots in the X3 App are blackX3 App · Updated 31 Oct 2026Screenshots or screen recordings of leads, visits or replays are black. Switch off „Bildschirmfotos sperren“, update the app.
• The logo does not show in the X3 AppX3 App · Updated 1 Nov 2026The organisation or project logo shows on the web, but the X3 App still shows the initials in the project switcher or on the portfolio.
• The X3 App gets no notifications at allX3 App · Updated 31 Oct 2026Neither new leads nor summaries arrive as a push. Phone permission, the device in X3, a test notification, one device with two sign-ins.
• The X3 App says „Das geht nur im Web“X3 App · Updated 31 Oct 2026The X3 App shows „Das geht nur im Web.“ or „Diese Seite gibt es nur im Web.“ How to open the step in the dashboard.