Troubleshooting

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• Page image shows empty areas (heatmap, live, page review)Tracking snippet · Updated 3 Nov 2026Sections that fade in on scroll are missing from the page image; there are empty or dark areas. Since 3 Nov 2026 X3 reveals them; capture older page images again.
• The website sends no data („unknown key“)Tracking snippet · Updated 31 Oct 2026No visits arrive in X3, the browser says „unknown key“ or nothing. Check the install code, the publishable key, consent and the origin.
• Website data is rejected („origin“)Tracking snippet · Updated 31 Oct 2026Visits or live signals of a domain, subdomain, preview or staging site do not arrive, X3 says „Herkunft nicht erlaubt“ or „origin“. Add the allowed domains.