Troubleshooting

Search for what you see, or paste the exact error message. Every article names the steps in the dashboard and the matching tool for Claude. Auf Deutsch

• A purchase or lead was not reported to Meta or GoogleConversions · Updated 31 Oct 2026A purchase or lead is missing in the Events Manager or in Google Ads, X3 shows „nicht eingerichtet“. Set up the destination, test it, go live, catch up what was missed.
• Google Ads connected, but closings don't arriveConversions · Updated 3 Nov 2026The „Momente“ step shows only id fields, Google answers „cannot be found“ or „just created“, or Sync says closings aren't reported yet. How X3 creates the actions and reports afterwards.
• Low Event Match Quality for signalsConversions · Updated 5 Nov 2026Meta shows a low Event Match Quality for a signal, backfilled signals arrive as system_generated with only the external id.
• Own signals for better ad optimisationConversions · Updated 5 Nov 2026The campaign optimises on an event that is too rare and the ad set's goal can no longer be changed. An own signal sends a broader group under the same name, e.g. “interested or hot”.
• Signals only for visitors with consent, many never decideConversions · Updated 5 Nov 2026Most visitors never click the cookie banner, signals to Meta stay too rare. A signal can also send visitors without a decision, never ones who declined.
• Signals to ad platforms don't arriveConversions · Updated 4 Nov 2026Quiz, video or hot visitors should reach Meta and Google, but Ads Manager or Google Ads show nothing. How to check mode, consent, platform and actions.