Troubleshooting

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• A Facebook page with an own access token reports missing permissionsInstant Forms · Updated 1 Nov 2026For a page connected with a pasted access token, X3 cannot read the permissions. They count as granted once a lead was read through the page. How to go on without connecting again.
• Instant Form leads arrive up to 15 minutes lateInstant Forms · Updated 31 Oct 2026A lead from a Facebook or Instagram form shows up in X3 only after minutes. Check the real-time webhook, renew the subscription, set up your own Meta app, sync right away.
• Instant Form leads do not reach the Sales Engine although the page is connectedInstant Forms · Updated 1 Nov 2026A Facebook page is connected in Growth Intelligence, but its leads do not become Sales contacts. Use the existing connection instead of connecting again.
• Instant Form leads without e-mail or phone, the Sales Engine does not take them overInstant Forms · Updated 11 Nov 2026Instant Form leads arrive without e-mail, phone and name (only in the message), the Sales Engine skips them. A sync fills the empty fields.
• Meta is connected, but no Instant Form leads arrive in X3Instant Forms · Updated 10 Nov 2026Meta is connected for ad costs and a campaign with an Instant Form already collected leads, but X3 shows none. Take the leads over through the same Meta login and choose what to import.
• The Facebook page cannot be connected for Instant FormsInstant Forms · Updated 31 Oct 2026„Es fehlen Berechtigungen“, „Kein Lead-Zugriff“ or „Schon in einem anderen X3-Projekt verbunden“. How to connect the page so Instant Form leads arrive.
• The Sales Engine should take Instant Form leads, but no form of the page is switched onInstant Forms · Updated 1 Nov 2026A Facebook page is connected in X3, but no form is switched on in Growth Intelligence. Then no lead arrives, in the Sales Engine neither. How to switch the forms on.
• The Sales Engine took no Instant Form leads after a Facebook page was connected againInstant Forms · Updated 1 Nov 2026A Facebook page was disconnected and connected again in Growth Intelligence. Since 1.11.2026 X3 carries its uses (e.g. the Sales Engine) over to the new connection.